Frequently Asked Questions
- How do I open a new Cashless School Parent Account?
- Do I have to provide any personal information?
- Do I have to provide any banking information?
- How do I change my secret PIN?
- How do I change my email address?
- What happens if I forget my PIN?
- How do I transfer money to my Cashless School Parent Account?
- How do I check my Cashless School Parent Account balance?
- Who can use my Cashless School Parent Account?
- Am I charged any fees for transferring money into my Cashless School Parent Account?
- Am I charged any fees for making online payments from my Cashless School Parent Account?
- Do I earn interest on the money in my Cashless School Parent Account?
- Do I get a Cashless School Parent card with a Cashless School Parent Account?
- How do I report that my secret PIN has been compromised or my Cashless School Parent card lost or stolen?
- How do I unfreeze my Cashless School Parent Account after it has been frozen?
- Do Cashless School Parent Accounts have preset limits?
- Does my Cashless School Parent Account ever expire?
- Can I have more than one Cashless School Parent Account?
- Can I transfer money from one Cashless School Parent Account to another?
1. How do I open a new Cashless School Parent Account?
Opening a new Cashless School Parent Account is done through www.CashlessSchools.com that accept online payments from Cashless School Parent Accounts. Just go to the school's or merchant's website, click a hotlink entitled "Get a New Cashless School Parent Account" (or similar phrase), enter a valid email address, and click the "Send me a Cashless School Parent Account number" button.
Within moments a new Cashless School Parent Account number and a one-use activation code will be emailed to you. (Note: If your school or favourite merchant does not accept online payments from Cashless School Parent Accounts, consider sending them an email requesting that they do.)
Top2. Do I have to provide any personal information?
None, except for a valid email address!
When you activate a new Cashless School Parent Account, you create a secret PIN (personal identification number), you create an online user name (we even encourage you to use a nickname, or alias), and you create your own security question and answer. That's it!
So, as you can see, we do not keep a record of any of your personal information. Therefore, because your personal information is never disclosed in the first place, it can never be compromised.
Top3. Do I have to provide any banking information?
None at all!
When you transfer money into your Cashless School Parent Account, you do so from within the security of your own financial institution. The only data received are:
(a) the dollar amount,
(b) the financial institution it came from, and
(c) the Cashless School Parent Account number into which it is being deposited.
There is no record of your banking information. Therefore, because your banking information is never disclosed in the first place, it can never be compromised.
4. How do I change my secret PIN?
At any time, and from any Internet connection, you can change your secret PIN.
Go to the Cashless School Parent Accounts website www.CashlessSchools.com, click the link that says "Trouble Accessing Your Account?" then follow the on screen prompts"
5. How do I change my email address?
At any time, and from any Internet connection, you can change your email address.
Go to the Cashless School Parent Accounts website, sign in by entering your Cashless School Parent Account number and secret PIN, click the Change Email Address link, and then simply follow the on-screen prompts.
6. What happens if I forget my PIN?
Go to the Cashless School Parent Accounts website, enter your Cashless School Parent Account number, and click the Forget your PIN? You will be prompted to enter your Online User Name, your email address, and the answer to your security question. Then follow the online instructions.
Top7. How do I transfer money to my Cashless School Parent Account?
Transferring money to your Cashless School Parent Account is as easy as paying your phone or utility bill. Cashless Schools is registered as a "payee" at all major banks and most credit unions in Canada.
Establish Cashless Schools as a personal payee, then use any of four methods to transfer money to your Cashless School Parent Account:
- in person at a teller
- at any or your bank's ABMs
- via telephone banking, or
- online banking
Top
8. How do I check my Cashless School Parent Account balance?
At any time, and from any Internet connection, you can check your Cashless School Parent Account balance.
Go to the Cashless School Parent Accounts website, sign in by entering your Cashless School Parent Account number and secret PIN, after which, your Account balance is displayed on the screen (just under your Online User Name and Cashless School Parent Account number).
It is also displayed in the Cashless School Parent Account History section of Cashless School Parent Accounts website.
Top9. Who can use my Cashless School Parent Account?
Anyone who knows your secret PIN can use your Cashless School Parent Account. That's why it's so important to keep your PIN secret!
We do not recommend disclosing your secret PIN to anyone else (not even a family member). Since it doesn't cost you anything, we believe a better choice is to simply open a new Cashless School Parent Account that you can share with someone else.
10. Am I charged any fees for transferring money into my Cashless School Parent Account?
Cashless School Parent does not charge any fees for receiving money transfers into your Cashless School Parent Account.
Although most banks allow a certain number of free "payments" per month, your own financial institution might charge a small fee. (If you're uncertain, please check with your own financial institution.)
Top11. Am I charged any fees for making online payments from my Cashless School Parent Account?
The fees associated with Cashless School Parent Accounts are established in conjunction with the school or merchant through whom the Cashless School Parent Accounts are issued.
Top12. Do I earn interest on the money in my Cashless School Parent Account?
No, you do not earn interest on the money in your Cashless School Parent Account.
Top13. Do I get a Cashless School Parent card with a Cashless School Parent Account?
Depending on the configuration of the Cashless School Parent Program they have established, some schools or merchants may require the issuance of a Cashless School Parent card. Nevertheless, no matter whether you receive a Cashless School Parent Account number by email, or in the form of a card, both provide risk-free access, total privacy and complete security.
Top14. How do I report that my secret PIN has been compromised or my Cashless School Parent card lost or stolen?
If you have reason to believe your secret PIN is no longer secret - or your Cashless School Parent Card is lost or stolen - report it to our customer care center at 1-866-231-3322 immediately.
Please be prepared to give your Cashless School Account number so that we can protect your Cashless School Parent Account by locking it, and it will remain so until you tell us to unlock it.
NO ONE FROM CASHLESS SCHOOLS IS AUTHORIZED TO ASK FOR YOUR SECRET PIN.(Note: Your secret PIN should never be disclosed to anyone.) Top
15. How do I unfreeze my Cashless School Parent Account after it has been frozen?
To unfreeze a Cashless School Parent Account, contact our customer care center at 1-866-231-3322. To protect the security of your Cashless School Parent Account, our customer care agents will ask you several questions including your Online User Name and the answer to your security question.
NO ONE FROM CASHLESS SCHOOL PARENT IS AUTHORIZED TO ASK FOR YOUR SECRET PIN.(Note: Your secret PIN should never be disclosed to anyone.) Top
16. Do Cashless School Parent Accounts have preset limits?
The specific preset limits on Cashless School Parent Accounts are established in conjunction with the school or merchant through whom the Cashless School Parent Accounts are issued.
In general, there are preset maximum and minimum amounts for any single money transfer into a Cashless School Parent Account; there is a preset maximum amount of money that can be stored in a Cashless School Parent Account; and preset maximum and minimum amounts for any single payment from a Cashless School Parent Account.Top
17. Does my Cashless School Parent Account ever expire?
Unlike most prepaid card programs, we believe that the money in your Cashless School Parent Account is yours!
If your Cashless School Parent Account becomes dormant, i.e., no activity for twenty-four (24) months, we send you an email asking if you wish to continue your Cashless School Parent Account. (Remember, your email is the only information you gave us to contact you).
NOTE: You can transfer money from Cashless Schools back to your bank account at any time.
Top
18. Can I have more than one Cashless School Parent Account?
Yes! You can open multiple Cashless School Parent Accounts.
Top19. Can I transfer money from one Cashless School Parent Account to another?
Yes! You can transfer money from one Cashless School Parent Account to another.
Top